Here at Mollie’s Sweet Shop we use DPD to carry out all of our deliveries. We chose DPD as our trusted courier because they provide an excellent tracked service with great benefits for you as a customer, for example, receiving a 1 hour delivery window.
|Service||Parcel Weight||Cut Off Time||Transit Time||Courier||Price|
|DPD Express 1||0-1kg||12pm||1 working day|
|DPD Express 5||1kg – 5kg||12pm||1 working day|
|DPD Parcel||5kg – 10kg||12pm||1 working day|
|DPD Parcel||Over 10kg||12pm||1 working day|
We offer free delivery on all orders over £50! Your order will still be sent using a DPD next day service that is fully tracked… it’s just free!
If you live in the Scottish Islands & Highlands, Northern Ireland, Channel Islands, Sicily Isles or the Isle of Man, we do offer DPD courier service at a cost of £9.99, any shipping offers are excluded.
Dispatch and Cut-off Times
Any orders placed before 12pm will be dispatched the same day. We will always endeavour to dispatch any order that has been placed and paid for before 12pm Monday to Friday. However, we cannot always guarantee this. If you have placed and paid for your order before midday Monday to Friday and we are unable to dispatch on the same working day we will let you know as soon as possible.
Orders placed before 12pm on Friday will be dispatched on Friday and delivered on Monday, unless your delivery is upgraded to Saturday Delivery.
Any order placed and paid for after 12pm Monday to Friday will be dispatched on the next working day. Orders placed and paid for after 12pm on Friday or on a Saturday and Sunday will be dispatched on Monday.
Please note that orders placed on a bank holiday (or after 12pm the day before) will be dispatched on the next working day, which would be the Tuesday in the case of a bank holiday.
Delivery will be made to the address provided during the check-out process. Deliveries will be made between the hours of 9am and 5pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery. If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.
Please note that Saturdays and Sundays (including bank holidays) do not count as working days. For example, if an order is placed on Friday before 12pm, it will be dispatched on the same day for delivery on Monday (Tuesday if Monday is a bank holiday). If an order is placed after 12pm on Friday, it will be dispatched on the Monday for delivery on Tuesday (dispatched Tuesday for delivery on Wednesday if Monday is a bank holiday).
Q. What courier do you use?
A. We use DPD as our primary courier
Q. Are orders sent tracked and do they require a signature?
A. All of our orders are sent using DPD’s Next Day service which is fully trailed and requires a signature. You will receive a tracking number in your dispatch email.
Q. My order is late or hasn’t turned up.A. Don’t panic, get in touch with us and we’ll be able to give you a tracking update from DPD. Please note that DPD deliver between the hours of 9am to 5pm. Late deliveries or missing parcels will be dealt with in compliance with our Terms & Conditions.
Q. There is a problem with my order, what do I do?
A. Any order errors or discrepancies must be notified to us in writing by using our contact us form within 24 hours of receipt of your order. All discrepancies will be dealt with in compliance with our Terms & Conditions. All emails will be answered within our working days of Monday – Friday between the hours of 6am – 3pm.
Q. Do you ship to Northern Ireland?
A. Yes, Just the shipping cost is £9.99 regardless of basket value.
As the items that we sell are perishable we do not accept returns.
If your order is delivered to you damaged, please contact us immediately in writing by using our contact us form along with photographic evidence. We will refund you once the damaged items have been received back by us. You will be refunded with the same method that you paid. This can be debit/credit card or PayPal.
If your order arrives in a damaged or faulty condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt.
For more information about our returns policy, please refer to our Terms & Conditions.